Shipping Policy

Caviar Centre Inc.

Last Updated: October 12, 2026

Caviar Centre Inc. ("Caviar Centre," "we," "us," or "our") takes special care in preparing and shipping caviar and other perishable gourmet foods.

Orders containing temperature-sensitive products are packed using insulated, temperature-protective packaging designed to help maintain appropriate chilled conditions during the expected delivery period.

Because many of our products are highly perishable, customers are responsible for reviewing the delivery information below and ensuring that orders can be received and refrigerated promptly.

Greater Toronto Area (GTA) Same-Day Delivery

Eligible orders within the Greater Toronto Area may qualify for same-day delivery when placed by 10:00 a.m.

To request same-day delivery:

• indicate the request in the order notes at checkout; or
• contact us at support@caviarcentre.com immediately after placing your order.

Same-day delivery is subject to destination, product availability, order preparation requirements, courier capacity, and other operational considerations.

Submitting a same-day request does not guarantee same-day delivery unless it has been confirmed by Caviar Centre.

Shipping Outside the GTA

Orders shipped outside the Greater Toronto Area are normally dispatched Monday through Thursday using express courier service.

Most destinations are reached the next business day, although some locations may require up to two business days depending on the destination and courier service.

Transit times are estimates and are not guaranteed unless specifically confirmed by Caviar Centre.

Friday and Weekend Shipping

We do not normally dispatch perishable orders outside the GTA on Fridays, because carriers generally do not deliver these shipments over the weekend.

If you require an order for a weekend, please place and confirm your order no later than Thursday at 3:00 p.m.

Orders confirmed after this cutoff will normally be dispatched the following Monday.

Customers ordering for a special event or specific date are encouraged to place their orders in advance whenever possible.

Requested Delivery Dates

If you require delivery on or near a specific date, please:

• include the requested delivery date in the order notes at checkout; or
• contact support@caviarcentre.com after placing your order.

We will make reasonable efforts to schedule dispatch appropriately based on the destination, courier service, product availability, and expected transit time.

A requested delivery date is not guaranteed unless specifically confirmed by Caviar Centre.

For important events, we may recommend scheduling delivery before the event date to reduce the risk of disruption caused by weather, courier delays, or other circumstances outside our control.

Delivery When No One Is Home

Because caviar and other perishable foods should not remain unnecessarily at a courier depot, a shipment may be left at the delivery address if the recipient is unavailable.

The recipient is responsible for:

• monitoring delivery notifications where available;
• retrieving the package promptly after confirmed delivery; and
• refrigerating perishable products immediately.

Caviar Centre is not responsible for deterioration caused by a package remaining unattended or exposed to warm conditions for an extended period after confirmed delivery.

Customers should make appropriate arrangements if they know that no one will be available at the delivery address.

Perishable Products and Refrigeration

Caviar and many of our gourmet food products require refrigeration.

Once an order has been delivered, the customer or recipient is responsible for promptly refrigerating temperature-sensitive products and following any storage instructions provided with the product or displayed on our website.

Caviar Centre cannot be responsible for deterioration resulting from:

• delayed retrieval after delivery;
• prolonged exposure to warm temperatures after delivery;
• failure to refrigerate the product promptly;
• improper storage or handling after delivery; or
• other circumstances occurring after the shipment has been successfully delivered.

If you believe a product arrived damaged, spoiled, or otherwise in unacceptable condition, please contact us promptly and review our Return & Refund Policy.

Shipping Delays

Courier delivery times are estimates.

Deliveries may occasionally be delayed because of circumstances outside Caviar Centre's reasonable control, including:

• severe weather;
• transportation disruptions;
• courier delays;
• remote-area service limitations;
• labour disruptions;
• seasonal shipping volume;
• flight or road disruptions; or
• other unforeseen logistical events.

If your shipment is delayed, please contact us at support@caviarcentre.com so that we can assist where possible.

A courier delay does not necessarily mean that a temperature-sensitive product has been compromised. If there is any concern about product condition upon arrival, please contact us promptly before discarding the product.

Shipping Address and Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Where applicable, please include:

• apartment or suite number;
• buzzer or access code;
• recipient name;
• telephone number; and
• any important delivery instructions.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct the information before shipment, but changes may not be possible once an order has been dispatched.

Additional costs, delays, failed delivery attempts, or product deterioration resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.

Courier Delivery Instructions

Caviar Centre may provide delivery instructions to the courier where appropriate; however, we cannot guarantee that a courier will follow every requested instruction.

Once a shipment has been transferred to the courier, delivery is also subject to the courier's operating procedures, service conditions, and access to the delivery location.

Customers should monitor tracking information and courier notifications where available.

Shipping Charges

Applicable shipping charges are calculated or displayed during checkout based on factors such as:

• delivery destination;
• order value;
• available shipping service; and
• any applicable shipping promotion.

Shipping rates and available delivery services may change from time to time.

Free Shipping Promotions

Where free shipping is offered based on a minimum order value, the qualifying order value is calculated after all discounts, promotional codes, and other price reductions have been applied.

For example, if a free-shipping threshold applies and a discount reduces the order subtotal below that threshold, the order may no longer qualify for free shipping.

The applicable free-shipping threshold and shipping options displayed at checkout will apply to the order.

Free-shipping thresholds may vary depending on destination or promotion.

Order Processing

Orders are prepared with particular care because of the perishable nature of many of our products.

Processing and dispatch may depend on:

• the time the order is placed;
• product availability;
• delivery destination;
• requested delivery date;
• weekends or holidays;
• courier schedules; and
• seasonal order volume.

During especially busy periods, including the holiday season, customers are encouraged to place orders as early as possible.

Holidays and Peak Periods

Shipping schedules may be adjusted around statutory holidays, courier closures, severe weather, and periods of unusually high shipping volume.

During November and December, courier networks can experience increased volume and occasional delays.

For holiday orders, special occasions, and time-sensitive deliveries, we strongly recommend placing your order in advance.

Damaged or Compromised Shipments

If your package appears damaged upon delivery, or if you believe a perishable product arrived spoiled, defective, or otherwise compromised, please contact us within 24 hours of receiving your order.

Please provide:

• your order number;
• a description of the issue; and
• clear photographs of the product and packaging.

Please retain the product, packaging, and shipping materials and keep perishable products refrigerated while we review the issue.

For complete information regarding claims, refunds, replacements, and store credits, please review our Return & Refund Policy.

Questions About Shipping

If you have questions about shipping, delivery timing, same-day service, or a special delivery request, please contact:

Caviar Centre Inc.
220 Duncan Mill Road, Suite A1, Basement
Toronto, ON M3B 3J5, Canada

Email: support@caviarcentre.com
Telephone: (416) 228-4271
Website: www.caviarcentre.com