Privacy Policy

Caviar Centre Inc.

Last Updated: October 12, 2026

Caviar Centre Inc. ("Caviar Centre," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide our customers with a curated shopping experience (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will govern with respect to that personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and the practices described in it.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another identifiable individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you are located, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, telephone number, and email address.
• Payment and transaction information, including payment method, payment confirmation, transaction details, and other information necessary to process a purchase. Payment card information is generally processed by Shopify and our payment service providers rather than stored directly by Caviar Centre.
• Account information, including your username, password, account preferences, settings, and other information associated with your customer account.
• Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting us for customer support, delivery questions, product inquiries, complaints, or other requests.
• Device and technical information, including information about your device, browser, network connection, IP address, and other online identifiers.
• Usage information, including information about how and when you access, browse, interact with, or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, use the Services, communicate with us, complete a form, subscribe to communications, or otherwise provide information to us.
• Automatically through the Services, including through your device, browser, cookies, pixels, analytics technologies, and similar technologies when you visit or use our website.
• From Shopify and our service providers, including companies that provide ecommerce technology, payment processing, shipping, fulfillment, analytics, marketing, customer support, fraud prevention, or other services on our behalf.
• From business partners and other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• process and fulfill orders;
• process payments and transactions;
• arrange shipping and delivery;
• facilitate returns, refunds, or exchanges where applicable;
• create, maintain, and manage customer accounts;
• remember preferences and products you may be interested in;
• provide product recommendations;
• provide customer service and respond to inquiries;
• improve the functionality, performance, and customer experience of our website and Services; and
• otherwise perform our obligations in connection with a transaction or customer relationship.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

• send promotional emails or other marketing communications where permitted;
• inform you about products, offers, events, or promotions;
• personalize advertising;
• measure the effectiveness of advertising and marketing campaigns; and
• show advertisements that may be relevant to you based on your interactions with our website or Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to:

• authenticate customer accounts;
• provide a secure shopping and payment experience;
• prevent, detect, investigate, or respond to suspected fraud, unauthorized activity, malicious activity, or other security incidents;
• protect our customers, business, website, and Services; and
• protect public safety where appropriate.

If you maintain an account with us, you are responsible for maintaining the confidentiality of your account credentials and should not share your password or access information with others.

Communicating With You

We may use personal information to:

• provide customer support;
• respond to inquiries;
• communicate about orders, deliveries, payments, returns, or account matters;
• provide important service-related notices; and
• maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information where necessary to:

• comply with applicable laws and regulations;
• respond to valid legal process or lawful requests from government authorities;
• investigate or participate in legal proceedings;
• enforce our agreements, Terms of Service, and other policies;
• investigate suspected violations of our policies; and
• protect our legal rights and those of others.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and subject to applicable law.

These parties may include:

• Shopify, which provides the ecommerce infrastructure used to operate our online store.
• Payment processors and financial service providers that process transactions and payments.
• Shipping, courier, fulfillment, and logistics providers that assist us with preparing and delivering orders.
• Technology and service providers, including providers of website hosting, IT services, customer support, cloud storage, analytics, fraud prevention, and related business services.
• Marketing and advertising partners, where permitted by law, to provide advertising, analytics, measurement, and promotional services.
• Third parties at your direction or with your consent, such as when information must be provided to complete a delivery, process a transaction, or use an integration you have chosen.
• Professional advisers, such as lawyers, accountants, insurers, or consultants where appropriate.
• Government authorities or other parties where legally required, including in response to subpoenas, court orders, search warrants, or other valid legal requests.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar corporate transaction.

We may also disclose information where necessary to protect or defend Caviar Centre, the Services, our customers, or the rights and safety of others.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and the ecommerce functionality available through our store.

Information you submit through our online store may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than the country in which you reside.

We may also use Shopify features that help us improve and grow our business. Some of these features may use information obtained from your interactions with our store, Shopify, and other merchants that use Shopify.

In circumstances where Shopify independently determines how and why certain personal information is processed, Shopify is responsible for that processing and for responding to applicable privacy requests relating to that processing.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/app-users

Shopify's privacy portal is available at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve the Services.

These technologies may be used to:

• remember preferences;
• maintain shopping-cart functionality;
• help authenticate users;
• understand how visitors use our website;
• improve website performance;
• measure marketing and advertising effectiveness;
• prevent fraud and improve security; and
• personalize content or advertising where permitted.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the Services.

Where required by applicable law, we will obtain consent before using certain categories of cookies or similar technologies.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Caviar Centre, that third party's privacy policy, security practices, and terms will apply.

We are not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or services.

The inclusion of a link does not necessarily mean that we endorse the third-party website, service, owner, or operator.

Information you choose to make publicly or semi-publicly available through social networks, review platforms, or other third-party services may also be accessible to other users of those platforms.

Children's Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information directly from children who are under the age at which they can legally provide consent in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under the age of 16 where those terms have a specific meaning under applicable privacy law.

Security of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission, storage, or security is completely secure. We therefore cannot guarantee absolute or "perfect" security.

You should avoid sending highly sensitive or confidential information to us through unsecured communication channels.

If you believe that your account or personal information has been compromised, please contact us promptly.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors including:

• whether the information is needed to maintain your account;
• whether it is needed to fulfill an order or provide the Services;
• legal, tax, accounting, and regulatory requirements;
• fraud prevention and security requirements;
• the resolution of disputes;
• the enforcement of agreements or policies; and
• other legitimate business purposes.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights and Choices

Depending on where you live and the applicable privacy laws, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Access

You may have the right to request access to personal information that we hold about you.

Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Deletion

You may have the right to request deletion of certain personal information, subject to legal, contractual, and operational requirements that may require us to retain it.

Portability

Where provided by applicable law, you may have the right to receive certain personal information in a portable format or request that it be transferred to another organization.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still send non-promotional communications relating to your orders, account, transactions, customer-service requests, or other business matters.

Exercising Your Rights

You may exercise applicable privacy rights by contacting us using the contact information provided below.

We may need to verify your identity before processing a privacy request, as permitted or required by law.

Where permitted, you may designate an authorized representative to submit a request on your behalf. We may require evidence that the representative is authorized to act for you and may also require direct verification of your identity.

We will respond to valid privacy requests within the time required by applicable law.

We will not discriminate against you for exercising your lawful privacy rights.

To learn more about privacy rights relating specifically to data processed by Shopify, visit:

https://privacy.shopify.com/en

Complaints

If you have a concern or complaint regarding how we collect, use, disclose, or otherwise process personal information, please contact us using the information below.

We will review privacy concerns and respond as appropriate.

Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data-protection authority.

International Transfers

Caviar Centre, Shopify, and our service providers may process, transfer, or store personal information in countries other than the country where you reside.

As a result, personal information may be subject to the laws of the jurisdictions in which it is processed or stored and may be accessible to courts, law-enforcement authorities, or other government authorities in those jurisdictions where permitted by law.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from jurisdictions that require specific transfer mechanisms, we or our service providers may rely on recognized contractual safeguards, adequacy decisions, or other legally permitted transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• our privacy practices;
• our Services;
• our technology;
• our service providers;
• applicable laws or regulations; or
• other operational, legal, or regulatory requirements.

When we update this Privacy Policy, we will revise the Last Updated date displayed at the top of the policy and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Caviar Centre Inc.
220 Duncan Mill Road, Suite A1, Basement
Toronto, ON M3B 3J5, Canada

Email: support@caviarcentre.com
Telephone: +1 416-228-4271
Website: www.caviarcentre.com