Return & Refund Policy

Caviar Centre Inc.

Last Updated: October 12, 2026

At Caviar Centre Inc. ("Caviar Centre," "we," "us," or "our"), we are committed to providing high-quality caviar and gourmet foods and to ensuring that our customers receive their orders in excellent condition.

Because many of our products are highly perishable and temperature-sensitive, our return and refund policy is designed to protect food safety, maintain product integrity, and provide a fair process for resolving genuine product or delivery issues.

Please review this policy carefully before making a purchase.

Perishable Goods

Due to the sensitive and perishable nature of caviar, roe, foie gras, truffles, dairy products, and other temperature-sensitive gourmet foods, sales of perishable products are generally final once shipped.

We do not accept returns of perishable products due to change of mind, personal taste preferences, ordering the wrong item, or failure to store the product properly after delivery.

However, if there is a genuine problem with your order when it arrives, we will work with you to resolve it.

Damaged, Defective, or Spoiled Products

If a perishable product arrives damaged, defective, or spoiled:

• You must contact us within 24 hours of receiving your order.
• Please provide your order number, a description of the issue, and clear photographs of the product and its packaging.
• We may request additional information where reasonably necessary to assess the claim.
• Please keep the product refrigerated and retain the original packaging until we advise you otherwise.

Once we have reviewed the information provided, we may offer an appropriate resolution, which may include a replacement, store credit, or refund for the affected product.

The appropriate resolution will depend on the circumstances of the claim.

Incorrect Product Received

If you receive a product that is different from the product you ordered:

• Please notify us within 24 hours of delivery.
• We may request photographs of the item received and its packaging.
• Once the error is verified, we will arrange an appropriate resolution, such as sending the correct product, providing a refund, or issuing store credit.

Please do not return any perishable product unless Caviar Centre specifically instructs you to do so.

Delivery and Temperature-Sensitive Products

Our perishable products are packed using insulated, temperature-protective packaging designed to maintain appropriate chilled conditions during the expected delivery period.

The recipient is responsible for retrieving the package promptly after confirmed delivery and refrigerating perishable products immediately.

Caviar Centre cannot be responsible for product deterioration caused by:

• a package remaining unattended for an extended period after confirmed delivery;
• prolonged exposure to warm temperatures after delivery;
• failure to refrigerate a temperature-sensitive product promptly;
• an incorrect or incomplete delivery address provided by the customer; or
• improper storage or handling after the order has been delivered.

If you believe a product arrived in unacceptable condition, please contact us within the 24-hour notification period so that we can assess the issue.

Non-Perishable Goods

Non-perishable products, including caviar accessories, serving pieces, merchandise, and other non-food items, may be eligible for return or exchange subject to the following conditions:

• Return Window: You must contact us within 2 days of receiving the item to request a return.
• Condition: The item must be unused, undamaged, in its original packaging, and in the same condition in which it was received.
• Proof of Purchase: A valid order number, receipt, or other proof of purchase is required.
• Prior Authorization: All returns must be approved by Caviar Centre before they are shipped back to us.

Once an approved returned item has been received and inspected, we may issue a refund to the original method of payment or provide an exchange, depending on your request and product availability.

Unless the return is the result of an error by Caviar Centre or a verified product defect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for approved returns.

Non-Returnable and Non-Refundable Items

The following items are generally not eligible for return or refund:

• Perishable food products except where they qualify under the damaged, defective, spoiled, or incorrect-product provisions of this policy.
• Products returned without prior authorization from Caviar Centre.
• Products that have been opened, consumed, used, damaged after delivery, or improperly stored.
• Non-perishable products that are no longer in their original condition or packaging.
• Gift cards.
• Original shipping charges and return shipping costs, except where a refund is required because of an error by Caviar Centre or another circumstance we have approved.
• Products identified as final sale or clearance at the time of purchase.
• Products for which a return is requested solely because of change of mind or personal taste preference.

Promotional products are not automatically non-returnable unless they were clearly identified as final sale or otherwise non-returnable when purchased.

How to Report a Problem or Request a Return

To report an issue or request a return, please contact us as soon as possible and within the applicable notification period.

Email: support@caviarcentre.com
Telephone: (416) 228-4271

Please include:

• your order number;
• your name and contact information;
• a description of the issue;
• the product involved; and
• photographs where requested or relevant.

For perishable-product claims, photographs of the product and packaging are generally required.

Return Authorization

Do not send products back to Caviar Centre without receiving authorization from us first.

If a return of a non-perishable product is approved, we will provide instructions for returning the item.

Where appropriate, we may also provide a Return Authorization number or other identifying information to help us process the return.

Perishable products should not be returned unless we specifically instruct you to do so.

Return Shipping

Where an approved return is required because Caviar Centre sent an incorrect item or because a non-perishable product is verified to be defective, we may provide a prepaid return label or make other return arrangements.

For approved returns of non-perishable products that are not the result of an error by Caviar Centre, the customer is generally responsible for return shipping costs.

We are not responsible for returned items that are lost or damaged in transit when the customer arranges the return shipment.

Refunds, Replacements, and Store Credits

Once a claim has been reviewed and approved, or an authorized returned item has been received and inspected where applicable, we will process the agreed resolution.

Depending on the circumstances, the resolution may include:

• replacement of the affected product;
• store credit; or
• a refund.

Approved refunds will normally be processed within 5–7 business days after approval or completion of any required inspection.

Refunds are generally issued to the original method of payment.

After we issue a refund, your bank, credit-card issuer, or payment provider may require additional processing time before the refund appears in your account. That processing time is outside Caviar Centre's control.

Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been prepared or shipped.

Because caviar and other perishable products may be prepared specifically for dispatch, an order may no longer be eligible for cancellation once preparation, packing, or shipment has begun.

Change of Mind and Taste Preferences

We want customers to enjoy the products they purchase; however, individual taste preferences vary.

We cannot provide refunds, replacements, or exchanges because a customer:

• changes their mind after the order has been shipped;
• prefers a different caviar variety, texture, flavour, salt level, or product;
• orders more product than required; or
• no longer requires the product.

This does not affect claims involving verified damage, spoilage, defects, incorrect products, or other circumstances covered by this policy.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies available to you that cannot lawfully be excluded or limited under applicable Canadian or provincial consumer-protection laws.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, operations, delivery practices, or legal requirements.

When changes are made, we will update the Last Updated date shown at the top of this policy.

Contact Us

If you have questions about a return, refund, damaged product, or this policy, please contact:

Caviar Centre Inc.
220 Duncan Mill Road, Suite A1, Basement
Toronto, ON M3B 3J5, Canada

Email: support@caviarcentre.com
Telephone: (416) 228-4271
Website: www.caviarcentre.com