常问问题

Caviar Centre Inc. 是加拿大历史最悠久、持续运营的全方位鱼子酱服务公司，成立于1994年，总部位于多伦多。凭借30多年无与伦比的经验，我们专注于采购、分销和零售全球顶级鱼子酱。与食品代理商不同，我们专注于鱼子酱的销售，凭借我们丰富的第一手知识和长期的全球合作伙伴关系，确保鱼子酱的卓越品质和正宗品质。

Caviar Centre Inc. has been serving customers since 1992. With over three decades of experience in the caviar industry, we have built long-standing relationships with customers, chefs, restaurants, and trusted suppliers.

Caviar Centre Inc. is located in Toronto, Ontario, Canada. Customers may visit our office for in-person purchases, but we recommend calling ahead to confirm product availability and ensure someone is available to assist you.

我们精选优质鲟鱼子酱，包括但不限于奥西特拉鲟鱼子酱、卡卢加鲟鱼子酱、西伯利亚鲟鱼子酱和鲟鱼籽，以及精选非鲟鱼籽（例如鲑鱼籽）。我们的产品涵盖不同等级和产地，以满足不同的口味和偏好。请浏览我们网站上的“鱼子酱系列”，了解每款产品的详细说明。

Roe is the general term for fish eggs. Traditional caviar refers specifically to salt-cured roe from sturgeon. Products such as salmon roe and trout roe are often enjoyed in a similar way to caviar, but true traditional caviar comes from sturgeon.

Sturgeon caviar is the traditional luxury caviar, known for its refined character and premium status. Salmon roe has larger, vibrant orange pearls with a juicy pop and a more pronounced ocean flavour. Trout roe is generally smaller and milder than salmon roe, making it a colourful and versatile choice for canapés, brunch, sushi, and garnishing.

我们的鱼子酱直接来自全球最独家、最受尊敬的鱼子酱养殖场和生产商。我们三十年的行业合作关系使我们能够与秉持最高可持续水产养殖、质量控制和道德规范标准的生产商直接合作。这种直接采购确保了鱼子酱的可追溯性、最佳新鲜度以及正宗的顶级品质。

是的，可持续发展是 Caviar Centre 的核心价值。我们优先与遵守严格环境法规和可持续养殖实践的水产养殖场合作，确保鲟鱼种群及其生态系统的长期健康。

Yes. Sturgeon caviar is a highly regulated product, and we work with approved suppliers who comply with applicable import, export, and conservation requirements. Where required, our imports are supported by proper documentation, including regulatory and traceability records.

In addition to caviar and roe, we offer a range of gourmet accompaniments and accessories such as mother-of-pearl spoons, caviar tin openers, blinis, crème fraîche, caviar dishes, and other fine food items depending on availability.

是的，我们提供各种鱼子酱配件，包括珍珠母贝勺、鱼子酱勺以及适合任何场合的优雅礼品套装。请参阅我们网站上的“配件”或“礼品套装”部分。

Yes. Caviar Centre Inc. supplies restaurants, hotels, caterers, specialty food retailers, and foodservice professionals across Canada. Wholesale and foodservice customers are welcome to contact us directly for product availability, formats, and pricing.

您可以直接通过我们安全的网站 www.caviardomain.ca 下单。只需浏览我们的商品，将您心仪的商品添加到购物车，然后前往结账即可。如有批发或特殊需求，请直接联系我们。

我们接受所有主流信用卡，包括 Visa、Mastercard 和 American Express，以及 Shopify Payments 提供的其他安全支付选项。所有交易均安全处理，我们不会存储您的完整信用卡信息。

由于我们的产品易腐烂，且我们快速的配送流程，订单处理速度极快。如果您需要取消或修改订单，请立即致电 (416) 441-9788 或发送电子邮件至 info@caviarcentre.com 联系我们的客服。我们将尽力满足您的要求，但订单一旦准备好发货，我们将无法保证更改。

Please check your junk or spam folder first. If you still do not see your confirmation email, contact us directly and we will be happy to verify your order.

是的，我们提供电子礼品卡，这是分享鱼子酱奢华体验的完美方式。您可以直接在我们的网站上购买。

From time to time, we may offer promotions, seasonal specials, or promotional codes. Any available discount codes must be entered at checkout at the time of purchase.

我们目前仅在加拿大境内发货。

我们精心包装所有鱼子酱订单，并放入保温箱，并放置冰袋或凝胶袋，以确保运输过程中保持最佳温度。我们的包装旨在确保您的鱼子酱在抵达时保持新鲜和完美冰镇。

为确保您订单的新鲜度和品质，所有包含鱼子酱和其他易腐烂商品的商品均采用隔夜快递服务，由联邦快递、UPS 和 Purolator 等值得信赖的快递公司配送。我们通常会根据您指定的邮寄地址（收货地址）选择最快、最可靠的快递公司。运费将根据您的收货地址和所选方式在结账时计算。我们致力于为我们的优质易腐烂产品提供最高效、最可靠的运输解决方案。

预计交货时间根据您的位置和结账时选择的运输方式而有所不同。

• 大多伦多地区 (GTA) 的大部分地区，配送时间为下一个工作日（周一至周五）。如果您在美国东部时间上午 11 点之前下单并要求当天配送，我们通常可以满足您的要求。
• 对于GTA 以外的所有目的地（包括加拿大其他省份） ，送货通常在1-2 个工作日内完成。

您的订单发货后，您将通过电子邮件收到跟踪号，以便您监控其进度。

To protect product quality, we generally avoid shipping perishable orders when there is a risk that the package may sit in transit over the weekend. Friday shipping may be limited depending on the destination and courier service availability.

对于鱼子酱等易腐烂商品，强烈建议您在收货时安排专人接收包裹。这可确保鱼子酱得到及时冷藏并保持其品质。如果无人接收，承运人可能会将包裹留在您家门口，风险由您自行承担。对于因延迟收货或配送后储存不当造成的货物损坏，我们概不负责。

我们在包装和运输过程中格外小心。但是，如果您的订单在收到后（例如 24 小时内）发现损坏或损坏，请联系我们的客服团队。我们需要您提供损坏/损坏的照片作为证据。我们将评估情况，并根据退货政策安排更换或退款。

Yes. Caviar can be shipped as a gift within Canada where courier service is available. We recommend making sure the recipient will be available to receive the package, as caviar must be refrigerated promptly upon delivery.

Yes, we can ship to offices, hotels, and event venues where courier delivery is available. Please make sure the delivery address is complete and that someone at the location is available to receive and refrigerate the order upon arrival.

No. Because caviar is perishable and requires courier delivery, we do not ship to P.O. boxes. A physical street address is required.

Please contact us immediately if you notice an error in your shipping address. Address changes may only be possible before the order has been packed or shipped. Once the order has been handed to the courier, we may not be able to redirect the package.

Open the package as soon as possible, remove the caviar from the insulated packaging, and place it in the refrigerator immediately. Keep the product refrigerated until ready to serve.

Yes. Customers may visit our office to purchase or pick up orders in person. We recommend calling before dropping in to confirm product availability and ensure someone is available to assist you.

未开封的鲟鱼子酱应存放在冰箱最冷的地方，理想温度为-2°C至0°C（28°F至32°F）。在这种最佳条件下，鲟鱼子酱的保质期通常为6-8周。在标准家用冰箱中，由于温度波动较大，鲟鱼子酱自购买之日起可安全保存约4周。请务必参考罐头上的“最佳食用日期”。

The best place to store caviar is in the coldest area of your refrigerator, usually near the back of the lower shelf. Avoid storing caviar in the refrigerator door, as the temperature may fluctuate when the door is opened.

Shelf life varies depending on the type of caviar, packaging, and whether the product is fresh, pasteurized, or frozen. Always refer to the best-before date and storage instructions on the product label. Once received, caviar should be refrigerated promptly.

鱼子酱开封后，建议在2-3天内食用，以保持其最佳风味和口感。确保将罐头重新密封，并放回冰箱最冷的地方。

After opening, gently press the lid or covering back over the tin and keep it refrigerated. If the original lid does not reseal tightly, cover the tin securely with plastic wrap before placing it back in the refrigerator. Avoid transferring caviar into a metal container.

鱼子酱最好冷藏后食用，最好放在冰块上。请使用珍珠母勺、骨勺或塑料勺，因为金属勺可能会影响鱼子酱的鲜美风味。传统的搭配包括薄饼、无盐饼干、法式鲜奶油和切碎的细香葱。然而，享用优质鱼子酱最纯粹的方式是直接用勺子享用，这样才能充分展现其细腻的风味。

一般来说，我们不建议冷冻鲟鱼子酱，因为冷冻和解冻过程会破坏鱼子脆弱的膜，导致其质地变软、变糊，质量和风味明显下降。

但是，如果您需要将鲟鱼鱼子酱储存超过4周，冷冻也是不错的选择。请注意，解冻后鱼子酱的口感可能会有所变质和变软。为了尽量减少这种情况，请确保鱼子酱存放在原装未开封的真空密封罐中，并在冷冻前用冷冻袋紧紧包裹。食用前，请在冰箱中缓慢解冻24-48小时。

非鲟鱼籽，例如鲑鱼籽、鳟鱼籽和白鲑鱼籽，更容易冷冻。它们的膜更坚韧，更有弹性，能够承受冷冻和解冻过程，同时最大程度地减少对质地和品质的影响。这使得它们成为冰箱中长期储存的理想选择。

A mother-of-pearl spoon is traditionally recommended because it does not interfere with the delicate flavour of caviar. Bone, horn, glass, or food-safe non-metal utensils may also be used.

Some metal utensils, especially silver, may affect the taste of caviar. To preserve the natural flavour, we recommend using a mother-of-pearl spoon or another non-reactive utensil.

由于我们的产品易腐烂，所有销售通常为最终决定。我们仅在收到货物后证明有损坏或变质的情况下接受退货或退款。索赔必须在收到货物后24 小时内提出，并提供照片证据。请参阅我们的完整退货政策页面，了解完整详情。

请立即通过电子邮件 info@caviarcentre.com 或电话 (416) 441-9788 联系我们的客户服务团队，提供您的订单号、问题描述以及损坏或变质产品的清晰照片证据。

Please contact our customer service team as soon as possible with your order number, photos if applicable, and a detailed description of the issue.

Email: info@caviarcentre.com
Phone: (416) 441-9788