To return an item for an exchange or refund, send it to the Caviar Centre Inc. within 48 hours, in its original condition and packaging, with your Official Sales Receipt. Shipping charges are non-refundable; however, we will gladly refund your original shipping cost, if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.
Caviar Centre Inc. respects your personal privacy and we strive to protect any personal information you may provide us. Your personal information is not lent or sold to anyone for any purpose.
If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users’ personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order.
The Caviar Centre online store uses the latest encryption technology and a secure web server to ensure that all transactions and information exchanged are completely safe and confidential. All transactions will be completed via Moneris. We accept all major credit cards.
Caviar Centre usually uses the services of Federal Express for delivery of your order. Delivery is typically attempted on regular business days (Monday to Friday, excluding holidays) between 9 am and 5 pm. In some circumstances, deliveries will be shipped by another delivery service provider such as Purolator or UPS via ground or air transportation, as required.