Shipping Policy

Effective Date: June 19, 2023

This Shipping Policy (“Policy”) outlines the shipping process for products purchased from Caviar Centre Inc. (“Caviar Centre,” “we,” “us,” or “our”) through our caviar e-commerce website. We are committed to delivering your orders promptly and efficiently. By placing an order with us, you agree to the terms outlined in this Policy.

1. Shipping Methods and Coverage

1.1 Shipping Coverage: We offer shipping of our products within Canada only. Please note that certain remote areas may have limited or restricted shipping options. If you are unsure whether we can deliver to your location, please contact our customer support team for assistance.

1.2 Shipping Methods: We primarily use FedEx as our shipping carrier to ensure reliable and timely delivery. However, we reserve the right to use alternative shipping methods or carriers as necessary.

2. Order Processing and Delivery

2.1 Order Processing Time: Once your order is received and payment is confirmed, we will process and pack your items for shipment. Our standard order processing time is [insert number] business days. This timeframe does not include weekends or public holidays.

2.2 Same-Day Delivery (GTA): Orders within the Greater Toronto Area (GTA) received before 10:00 AM local time on a business day will be eligible for same-day delivery. Same-day delivery is subject to product availability and courier scheduling. If your order is received after 10:00 AM, it will be delivered on the following business day before 6:00 PM.

2.3 Weekend Delivery: If you require delivery of your order for the weekend, you must place your order by Thursday at 3:00 PM local time. Please note that FedEx does not offer express delivery services on weekends. Orders placed on Friday will be shipped on Monday of the following week.

2.4 Christmas Shipping: For delivery before Christmas, please note the following deadlines: Out of Province Delivery: The last date to place an order for out-of-province delivery is December 21. Delivery will be scheduled for December 22 or December 23.

2.5 Delivery Timeframes: The estimated delivery timeframes provided by our shipping carrier are based on their standard delivery schedules. While we strive to ensure timely delivery, please note that external factors beyond our control, such as weather conditions or unforeseen events, may impact delivery times.

3. Shipping Fees

3.1 Shipping Costs: Shipping fees are calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed during the checkout process. Please ensure that you review and accept the shipping costs before finalizing your order.

3.2 Free Shipping Promotions: From time to time, we may offer free shipping promotions for specific products or order thresholds. The eligibility criteria and terms for such promotions will be clearly communicated on our website or through promotional materials.

4. Order Tracking

4.1 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress and estimated delivery date of your shipment on the FedEx website or through the provided tracking platform.

5. Customer Support

If you have any questions or need assistance regarding our shipping process, please contact our customer support team:

Caviar Centre Inc.
A1-220 Duncan Mill Rd.
North York, ON, M3B 3J5
416 441-9788
Last Updated: June 19, 2023