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REFUND POLICY
Effective Date: June 19, 2023
This Refund & Return Policy (“Policy”) governs the refund and return process for products purchased from Caviar Centre Inc. (“Caviar Centre,” “we,” “us,” or “our”) through our caviar e-commerce website. We strive to ensure your satisfaction with our products, and we are committed to resolving any issues that may arise. By purchasing our products, you agree to the terms outlined in this Policy.
1. Product Eligibility
1.1 Perishable Products: Due to the nature of our products, which include caviar and other gourmet food items, we can only accept returns and issue refunds for perishable products in the following circumstances:
1.1.1 Quality Issues: If you receive a product that is spoiled, damaged, or defective, please contact us within 2 days of receipt. We may require you to provide photographic evidence or other documentation to support your claim.
1.1.2 Incorrect Item: If you receive an incorrect product in your order, please contact us within 2 days of receipt, and we will arrange for a return or exchange.
1.2 Non-Perishable Products: For non-perishable products, such as accessories or non-food items, you may request a return or refund under the conditions outlined below.
1.1.1 Quality Issues: If you receive a product that is spoiled, damaged, or defective, please contact us within 2 days of receipt. We may require you to provide photographic evidence or other documentation to support your claim.
1.1.2 Incorrect Item: If you receive an incorrect product in your order, please contact us within 2 days of receipt, and we will arrange for a return or exchange.
1.2 Non-Perishable Products: For non-perishable products, such as accessories or non-food items, you may request a return or refund under the conditions outlined below.
2. Return and Refund Process
2.1 Notification: To initiate a return or refund, please contact our customer support team within the specified timeframe mentioned above. You can reach us via email at info@caviarcentre.com or by phone at 416 441-9788. Please provide your order number and a detailed explanation of the issue.
2.2 Return Authorization: If your return or refund request is approved, we will provide you with a return authorization number and further instructions on how to proceed. This number must be clearly marked on the return package.
2.3 Return Shipping: You are responsible for the cost of returning the product, unless the return is due to an error on our part (e.g., incorrect item sent). We recommend using a trackable shipping method to ensure the safe and timely return of the product.
2.4 Condition of Returned Products: Returned products must be in their original condition, unopened, and in their original packaging, unless otherwise instructed by our customer support team. We reserve the right to refuse returns if the products are not in acceptable condition.
2.5 Refund or Replacement: Upon receiving and inspecting the returned product, we will determine whether a refund or replacement is appropriate. If eligible, refunds will be issued to the original payment method within a reasonable timeframe. Replacement products will be sent according to our standard shipping procedures.
2.2 Return Authorization: If your return or refund request is approved, we will provide you with a return authorization number and further instructions on how to proceed. This number must be clearly marked on the return package.
2.3 Return Shipping: You are responsible for the cost of returning the product, unless the return is due to an error on our part (e.g., incorrect item sent). We recommend using a trackable shipping method to ensure the safe and timely return of the product.
2.4 Condition of Returned Products: Returned products must be in their original condition, unopened, and in their original packaging, unless otherwise instructed by our customer support team. We reserve the right to refuse returns if the products are not in acceptable condition.
2.5 Refund or Replacement: Upon receiving and inspecting the returned product, we will determine whether a refund or replacement is appropriate. If eligible, refunds will be issued to the original payment method within a reasonable timeframe. Replacement products will be sent according to our standard shipping procedures.
3. Exclusions and Limitations
3.1 Change of Mind: We are unable to accept returns or issue refunds for products due to a change of mind or personal taste preferences.
3.2 Shipping Fees: Shipping fees, including the original shipping costs and the return shipping costs, are non-refundable unless the return is a result of our error.
3.2 Shipping Fees: Shipping fees, including the original shipping costs and the return shipping costs, are non-refundable unless the return is a result of our error.
4. Customer Support
If you have any questions or need assistance regarding our refund and return process, please contact our customer support team:
Caviar Centre Inc.
A1-220 Duncan Mill Rd.
North York, ON, M3B 3J5
416 441-9788
Last Updated: June 19, 2023